Support

Email us and a person will reply. Include what you were trying to do and what happened — that is usually enough for us to help on the first reply.

Account and sign-in

Trouble signing in, resetting your password, or confirming your email address.

Questions about your plan, an invoice, or managing your subscription.

A document will not process, a page will not load, or output looks wrong.

Report a security concern or ask how your documents and data are handled.

Docussentials reads TXT, DOCX, and PDF files that contain selectable text. Scanned or image-only PDFs are not supported yet.
If an upload stops with an error, nothing was saved and it is safe to try again.
If a PDF will not process, converting it to DOCX or TXT is usually the fastest path forward.